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Frequently Asked Questions

Find a list of our most frequently asked questions below

The roses are delivered in 2 bulk bunches of 24 stems each and packed in a cardboard decorative box delivered to your door by a third-party carrier.

The flowers are delivered via a third party, small package carrier – UPS.

A tracking number for your order will be emailed to your e-mail address on file when your order ships.

If you need an overnight delivery you must place the order before 11:00 AM, Pacific Standard Time. Please remember that we do not have delivery options on Saturday, Sunday, and Monday. Therefore, if you place the order on Thursday after 11:00 AM, Pacific Standard Time, your order will be delivered the following Tuesday.

If you need an overnight delivery in the East, you must place your order before 2:00 PM Eastern Standard Time. We do not have delivery options on Saturday, Sunday, and Monday. Therefore, if you place the order on Thursday after 2:00 PM, Eastern Standard Time, your order will be delivered the following Tuesday.

If you select Overnight delivery your flowers will ship on the night the order is placed, provided you placed the order between Tuesday and Thursday, and will arrive the following day (Tuesday – Friday).

For example, if you place your order on Monday, the flowers will deliver on Tuesday. However, if you place the order on Thursday after 11:00 AM the flowers will not ship until the following Tuesday. Any order placed between Friday and Monday will ship the following Tuesday.

If you select Preferred Arrival Date (PAD) the only options available will be delivery days of Tuesday through Friday. Unfortunately, we do not have delivery options for Saturday, Sunday, and Monday.

Calendar dates are grayed out when delivery is not available.  Delivery is not available on Saturday, Sunday, and Monday. Therefore, if you place the order on Thursday after 11:00 AM, Pacific Standard Time, your order will be delivered the following Tuesday.  Most holiday delivery is not available due to small parcel carrier closures.

Unfortunately, Saturday, Sunday and Monday deliveries are not available at this time.

We can change the address and delivery date within 48 hours of when the order was placed. Changes are not available for overnight delivery.

Any order received after 11:00 AM, Pacific Standard Time, will be delivered the next available delivery day (Tuesday-Friday).

Unfortunately, this option is currently unavailable.

The flowers need time to bloom. We recommend 2-3 days prior to the event.

For cancelations or rescheduling, please contact us within 48 hours of placing your order. Cancelations are not permitted for overnight orders.

Unfortunately, orders already processed cannot be canceled or changed.

Yes, we’d be happy to help.  We can add a gift message on all non-overnight orders.  Exceptions may apply during holiday shipments due to high order volumes.

Unfortunately, configurations other than 48 stems are not currently available.

Customizable options are unavailable.

The roses come in 2 layers. Please take both bunches of roses and turn them around where the stems are facing you and count them from the bottom. The count should be 48 stems.

Simply take scissors or sheers, cut the tape and carefully remove plastic wrap.

Please prepare a vase with water • Add Flower Food • Unpack your flowers • Cut them 1 inch from the bottom, or to the desired length • Remove any leaves below the water level • Arrange flowers in the vase • Change water and re-cut stems every 2 or 3 days • Enjoy!

19.7 inches minimum (50cms).

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